We want to clarify our policy on refunds so that there is no confusion.
At CrackSmart.com and shop.cracksmart.com, we want to ensure you are 100% happy with your product. If you have any technical or sales queries please contact us Private Billing ticket.

Please read these terms carefully before making your purchase with CrackSmart.com and shop.cracksmart.com.

Before buying any product from our official website shop.cracksmart.com carefully read the Refund Policy and by ticking the box you are in full agreement with our terms and conditions.

Refund Policy:
Since CrackSmart.com and shop.cracksmart.com is offering non-tangible goods we do not issue refunds or exchanges after the software has been downloaded, which you are responsible for understanding upon registering at our site. Unlike physical goods, electronically distributed software are delivered instantly once payment is received it is impossible for you to return a digital product for a refund. Accordingly, it is our policy that once we have distributed a release version to a customer, the sale is final. Please be cautious and make sure you know what you are purchasing.

Evaluate our products
In order to evaluate our products, Please request a pre-purchase test on our servers or using Team Viewer. If you are uncertain of a specific feature, please ask a presale question or read the product documentation

If you have found a bug..
Should you find a bug in any of our software, please report it in our technical support. Depending on the severity of the bug we will either fix it in the next version or we will issue a patch to resolve the bug. Finding a bug is not a reason to request a refund.

“Your software is not what I need” Basis…
Under no circumstances we will provide refunds on “your software is not what I need” basis, if you just change your mind or choose not to use our product, or if you subsequently decide that our product does not suit your needs. If you are uncertain of a specific feature, please ask a presale question.

We do not issue refunds if:

  • You find a bug
  • You just change your mind and want your money back
  • You choose not to use our product
  • You find that our product doesn’t suit your needs (We have live demos available for you before purchasing)
  • Our working hours are not compatible with yours
  • You violate our Term of Use

Since our website is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

THEREFORE, WE DO HONOR REQUESTS FOR THE REFUND ON THE FOLLOWING REASONS:
non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 3 days from the order placing date. Otherwise the product will be considered received and downloaded;
download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team`s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;
product not-as-described: such issues should be reported to our Technical Support Department within 3 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose at our free sample templates section.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don`t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

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